Policies for Cancellations - No Shows - Late Arrivals
The goal for KWest Esthetics is to provide quality facials, LED therapy, and skin care treatments in a timely manner. In order to do so, we have a 24-hour appointment cancellation/reschedule/missed appointment policy. The policy enables us to better utilize available appointments for our clients in Mesa and surrounding communities. Please show us the courtesy of calling promptly if you find that you are unable to make it to your appointment.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
Reschedule/Cancellation Policy
24-hour advance notice is required when rescheduling or cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24-hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. New clients forfeit the first session discount and any deposit paid.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment, for whatever reason, will be considered a “no-show.” They will be charged for their “missed” appointment, (certificates that were to be used for appointment will be redeemed). New client no-show's forfeit first session discount and any deposit paid.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment payment in full is expected for the time you've reserved.
Out of respect and consideration to your therapist and other customers, please plan accordingly and arrive on time.
Woman is relaxed after treatment.